We pledge to respond to your initial inquiry within 48-72 hours. We aim to provide an initial appointment within two weeks of the first contact, and to provide flexible appointment times and connection options.
Join our newsletter for monthly practice updates, information, and resources that will best support you, your mental health, and your family.
We do collect email addresses to send you reminders for appointments on TheraNest (R) our internal clinical database, OWL Practice and Mail Chimp to send you updates and information about our services and programs on a quarterly basis.
We comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) and the Personal Health Information Act (2004 and 2016).
We are a multi service company providing services only to children, youth, families, couples, individuals and small-businesses. We do not share your information outside of AGCC and affiliated organizations (Perryman Consulting Services, Ifarada Institute (non for profit organization) and Wonderfully Made Girl). We collect and store the information we need to provide you with the service you purchase from us. For example, if you use our credit card processing, this occurs through Square Point of Sale. Our invoices are sent through Quick Books Intuit and or OWL c/o Stripe. When you use ZOOM, the platform gathers your data such as region of call, email address, etc.
Cookies: We do not use technologies like cookies to provide, improve, protect, and promote our Services. You can set your browser to not accept cookies. Our website is on the WordPress platform. Please research their Privacy and Policy services for information they collect when viewing our sites.
Data Storage: When you subscribe to our newsletters we store your email address. When you process payments, your credit card information is NOT stored on Square Point of Sale. Your email, address, and service details are stored on QuickBooks Intuit. Your information such as dates of sessions, phone and email contacts, details of sessions are stored on TheraNest and then placed in your hardcopy file.
Payment Details: When you purchase services such as counselling and group psychotherapy services, you will either pay through Square Point of Sale Register. The only payment-based details we hold on our site is how much you’ve spent and whether you paid with Square. We have no bank or card details. Square is compliant. Their privacy details are Here.
Email Marketing & Newsletters: If you sign up to our newsletter, we will send you a newsletter on a quarterly basis. You can unsubscribe at any time by clicking the unsubscribe button in every email. Your name and email address are stored securely in Mailchimp. Mailchimp automatically adds tracking things to links so if you click on a link, open an email and/or ignore us Mailchimp collects this data and creates monthly analytics for our review. If you register for counselling or group therapy, we will send you appointment reminders through TheraNest and/or OWL practice. If you confirm, cancel, or change your appointment details, TheraNest will update us.
You can always request to have your data deleted at any time. Your files at TheraNest or OWL Practice and on-site stay on record for 10 years, after which they are deleted or shredded. For children and youth, records remain until adult age 30.
If you have any further questions, please do not hesitate to contact us.